Ever since Farrell Hair Replacement was voted the Best in the World, we have been under constant attacks from the industry and our competitors. Since the other companies cannot match the quality of Farrell ultra-custom hair systems, many have resorted to discrediting Farrell with anonymous posts on the Internet, using "look alike" Farrell URL’s, and building libelous websites that are designed to harm Farrell. They slander the Farrell name. They do all they can to steal our employees. They steal our model photos. They even re-edit our videos and present them as their own. Since they can’t have the best hair systems, they simply try to ruin the Farrell name in order to make their hair systems look better. In general they have declared an all out war against Farrell. Yet, our small company survives.

So beware of these companies who trick you. Be careful about what you read about Farrell on these web sites. Companies that resort to these tricks are certainly not companies that you should trust with the designing of your hair systems. Believe what you see when you schedule your consultation with Richard Farrell or a Farrell Trained Consultant.

 

From: ML
To: Farrell Hair Replacement
Subject: Thank you!

I apologize for taking so long to finally get around to this, but I wanted to thank all of you for everything that you’ve done for me over the past 6 weeks. Being new to the whole ‘hair replacement’ arena, I can’t say enough about the patience and kindness you’ve shown me during this process. It’s really hard to explain how life changing it has been to finally have confidence about my appearance again. Now that I’m finally through having to ‘reintroduce myself’ to my family and close friends, I can’t imagine going back to the way that I used to look.  I’ll bet I hear “you look cute” or “you look hot” from my wife at least 2 or 3 times a week these days.  (Not that I did this for compliments, but the ‘Christian Slater’ comments have done wonders for my ego…J)  It’s evident that the countless hours of researching hair replacement on the internet really paid off…  I’m glad I came to the best the first time around!

Please let me know if there’s ever anything I can do for any of you.  I truly consider you all my friends and can’t imagine having gone through this transition with anyone else. 

See you next week!

Matt

 

 

 

From: Lisa

Subject: To Laura Farrell

Hi Laura! Until I can send something more substantial, please know how grateful Thomas and I are for the incredible service extended to us when we were in Los Angeles. Your service is second to none and I have been to many of these companies.
We really and truly feel that you and Richard went above and beyond any call to be of service to us. After a year of reading good things about you and Richard, I am so happy and relieved to know that every word is true. Feel free to use this as our official testimonial. We owe you big time. 

Lisa

 

From: Katrina
Subject: Please forward this email and photos to Richard and Laura Farrell

Hi Richard and Laura, Katrina here. We just returned from our honeymoon and I wanted to send you these photos from the ceremony and some of the photos from the honeymoon.

I could not possibly thank you two enough for getting my hair ready in time for my big day. I don't know what I would have done. Imagine what JA Alternatives did to my hair! You had said that a worker in Los Angeles spent two weeks tying knots so that we could get my hair in time and I would like to send that person a special gift. How can I do that?

These photos really tell my story of our trip to Cancun. My hair withstood the elements for seven days and that Farrell glue held better than any glue has ever held. You cannot imagine what a relief this is going to be for me to know that I do not have to worry about my hair falling off. Farrell has done so much for me, I feel like the quality of my life has already changed.

Please tell me how to send your worker a gift we brought back from Cancun. I think you said it was a her? When you and Laura are back in the Big Apple, let me know or I can look at your website. I would like to thank you two personally.

Katrina

 

From: Lynne
Subject: You people are the BEST!

Laura, thank you for the time you took with me yesterday in Los Angeles to resolve the issues with my full cap system. I have been through so many companies and I have never had anyone listen to me like you did and take measures to resolve my concerns. You and Richard have been so very kind to me and you have kept your promise to work on these hair systems until they were perfect. I believe the fine tuning on this pair of systems are done and I am satisfied to say the least.

I was really concerned that you and your people there were seeing me as a problematic and complaining client who is never satisfied. When Richard said to me that clients like me inspire you two to just do better and better, I almost cried. My husband Scott said as were driving away that you people are "class acts". I agree!

Thank you for a very satisfied client!

Lynne

 

Subject: from Leslie R.

Hi Richard! We started rehearsals yesterday and I want to share with you what all went down because I obviously had to tell them about my hair:

1.) My hair dresser could not believe that I was wearing hair and she has worked in the film industry here in new york for many years. She said it was the best she has ever seen!

2.) The stage makeup team could not believe in how non detectable my hair is.

3.) Three hours of dancing and the new adhesive helped. Tackying it with my finger seemed to make it hold, even though I was sweating a lot. Woops, women don't sweat, they perspire.

4.) When we watched the video to see our synchs, I watched myself and my hair and my hair does act like it did before. I am so happy! I think you should think about telling the stage world of what you do because they have not seen this type of level of work.

I know that having my beautiful hair helped me to land this job because when I look pretty, I feel pretty and act pretty. My dancing never has held me back like my feelings have in the past. I have Laura and you to thank.

I do hope you come to the show in three weeks if you are here in New York. If you are going to be in town, let me know

Leslie

 

From: Tyrese W.
Subject: My new hair systems

Richard & Laura, my new hair is awesome! I cant believe how much more invisible it is than my other two systems which were the best I had ever worn. This new glue is awesome too! Thank you for making the time to cut in my hair system on such short notice and for making sure the hair was ready for my Dad's wedding. Some of my family who saw me asked if there was a cure for Alopecia now and I said yes... Well this is LIKE a cure. LOL! So I wasn't lying to them. This new hair is the next best thing to a total cure. I want to order two more identical systems and make my old pair just an emergency pair. Can we make sure any new ones are identical to these ones? Tell Juan I'm grateful for his help. Thank you, thank you, and thank you.

Tyrese

 

From: Lori K.
Subject: My Hair Systems!

Hi Laura.

Thank you to you and Richard for the kindness and extra attention you gave me in New York City this past week. As I know you know, this has been a very difficult transition for me and Andy, surviving the cancer, losing my hair and now trying to get my appearance back. I'm a mom, not a career woman, but I still want to feel good and energetic. Even though I do not yet have the maintenance perfect, I am feeling much better looking at myself and seeing the me of two years ago before this trail began. It means so much to Andy and I to know that we have you and Richard in our corner. You two went beyond any expectation of kindness and understanding and I will be very happy to let my oncologist and other doctors know not only of the fantastic work you and your husband are doing for Cancer survivors, but the fact that you do it with kindness and compassion.

When we were in the salon, you showed us a cleaning gun? When we called the salon this morning to order one, they said they do not stock them any longer? Can you assist me in finding out where I might purchase one? I can see that cleaning is going to be an issue and I want to have whatever I need to make it all more simple.

Thank you again Laura for everything. Tell Richard he is a saint.

 

From: Barbara H.
Subject: Thank you

Richard, I have to write you and thank you for my new life.

It has been a month since my cut-in in Los Angeles and I cannot believe how my life has changed. I had always been put off by the rhetoric of hair replacement and I'm sorry to say that it was one of the things that put me off even about Farrell as I decided where to go. I never understood what it meant to "have my life back" but I do understand it now. My career ife has changed. I don't dread going to work. I don't dread going into meetings. Of course this has affected the rest of my life and my family notices a difference.

Richard, my husband Jim said he thought the price of my hair was expensive a few months ago. Last night he said to me, "Barbie, we got a steal. I didn't realize what we were really paying for." This is how I feel, too.

Please thank Laura and Goshia for me. I don't know what more to say except Thank you for delivering what you told me you would. Thank you for giving me my life back!

Barbie

 

From: Gloria G.
Subject: Thank you, thank you from Gloria
Hello Everyone,

It is with enthusiasm and awe that I write this letter of gratitude for my hair systems. I am so delighted to have won them! Dylan, you will never know just how much I sincerely appreciate being the "winner"! My self-esteem has increased 99.9%! To God be the glory! Everyone was so right about Erin. She worked wonders on my head.

When I look in the mirror, I can't believe how beautiful I am! My husband of 30 years-plus says that I have always been beautiful to him, but he must admit, "That new hairdo makes you look 15 years younger!" Equally important, last night, I did a workshop on Parenting with young, African-American girls. None of them had ever seen me before. During our break, some of their remarks about my hair were unbelievable. Mrs. G, I love your hair. Another young lady (15 years old) commented, Do you have 'good' hair? Smile, Needless to say, I was elated. It was not the good hair comments that made me feel so good about myself. Rather, it was the fact that I have a hair system that looks just like my real hair. For a moment, I totally forgot that I have lupus. What still amazes me is the natural part in the middle, front. Dylan, can you imagine? I haven't shown my whole face since I was 28, (20 years ago!) due to baldness, caused by the lupus.

Thanks to you, Erin for doing such a wonderful job. Had it not been for your creativity and patience, my new look would not be this gorgeous! You are indeed a professional artiste. Your presence and encouraging remarks made an otherwise depressing, discouraging visit positively memorable. I am truly grateful.

Richard, you were absolutely correct in your assessment of Erin. She did an excellent job on my head. Erin is one of the best in the business. But more importantly, it was not just her creativity; she knows how to treat her clients; how to make us feel at ease. My life will never be the same because of her talent, your generosity, Jeff's gentle professionalism, and most of all, Dylan's kindness, professionalism and patience with me.

You shall all hear from one of my neighbors real soon. She said she is saving to come up to New York before the end of the year.

Thanks again for changing my life forever!

With gratitude and respect,

Gloria

 

From: Thomas, V.
Subject: New Hair System

Hello Richard,

I just wanted you to know that I was very pleased with my hair system. Mary Davis gave me excellent service when I went to have my cut in done in Atlanta. She was very professional, compassionate, and pleasant. I also was made to feel very welcome by Tommy. The salon was very nice and they both made me feel very special, and not just another number.

I am attaching some before and after photos. I am very talented in styling hair and this system gives me a lot of flexibility. If you ever need a model, I would be willing to be one. They also took some digital photos at the shop.

Richard thank you for coming up with a system that does not look, or feel like a wig. Thanks to Home Delivery, I was able to see you at work and knew that is exactly what I wanted. It was well worth the money.

Sincerely,
Valerie

 

 

 

 

 

 

From: Anita J.
To: Farrell Hair Replacement

Richard,

I wanted to take a moment to thank you and Laura for all your kind help. Your staff is wonderful.

I called Farrell after watching your infomercial and hearing the testimony of the beautiful black woman Silvia and how she discovered her Traction Alopecia under all of her hair. That was my story too. I was afraid of wearing "hair systems" but even more afraid of how I would be treated by hair salon professionals being a balding Black woman. From the quality of your hair systems to your friendly and compassionate approach to your clients, you really have exceeded my expectations, even after watching your infomercial. Though I doubt I'll ever feel comfortable enough to be in one of your commercials and telling my story, I am happy to write to you and share my feelings about your work.

 

From: Dan W.
To: Mr. Farrell

Thank you for delivering me from the nightmare of these chain companies. I have been to three of the big companies and two smaller companies in Chicago before learning about Farrell. Having worn hair now for 11 years, I have become a bit of an expert on the subject and I can tell you for sure that only Farrell seems capable of replacing African American hair. I believe that the other companies think African American hair is easy to do so they just throw on the kinky black hair because they don't understand the hair at all. At 46 years old, I should not have the density of an 18 year old man. The recession areas are wonderful and the density is dead on right and the touch of grey hairs on the temples made the final difference. I suppose that is what makes you a true artist, Mr. Farrell. It took me 11 years and many thousands of dollars to get it right, but the wait has been worth it. I feel great about how I look.

I hope to be a Farrell client for many years to come!

 

From: Sowande R.
To: Richard

Richard, thank you for agreeing at the last minute to cut in my hair systems on Saturday. I know you're a busy guy and I appreciate it. I mean to make good on our bet and spring for lunch at Acapulco because the cornrows are perfect and the length is still long enough to do the braiding. I'm attaching some photos from our gig last night that Selena shot so you can see your handiwork. Like you said on Saturday, you are into your hair and you understand how important hair is. As a Black dude and an entertainer on top of it, it is vital that I am able to achieve these looks.

With Farrell I can.

 

From: Shawna B.
To: Richard

I didn't believe it was possible, but I like my new hair systems more than the first ones. I regret that I so strongly resisted the full cap system to deal with my spotted Alopecia.

I know you understand how important it is as an African American woman for me to be able to wear the styles that are attractive and chick today. These FNT full caps make much more sense and are easier to manage than the partials. I wish I could tell the world about Farrell. You really have given me my hair back and my life back.

 

From: AJ
To: Farrell Hair Replacement
Subject: I can't thank you enough

Please accept my sincerest thanks for your efforts yesterday. It truly exceeded my wildest expectations and I cannot possibly thank you enough.

If I was inarticulate with my thanks and my praise of your work, it was because I was genuinely dumbfounded - speechless in every sense of the word.

When I got home, my family honestly thought I got it styled a different way (which I found stunning). They were shocked to hear to truth - quite amazing to witness their confused reactions.

My mom brought out pictures from 5 years ago and I truly looked the same as I did before - in terms of style, texture, look, color, everything.

Even though I know that your operation is a business, there seems to be an amazing charitable and human interest element to your work which I am sure gives both you and Laura a great deal of personal satisfaction. I am sure that if I can maintain it properly (which will be a lot of work), yesterday marked a bit of a turning point in my life in terms of restoring my social and professional confidence and removing a gray cloud from daily existence.

Again, I would like to express my sincerest gratitude for your time, talent, skill, effort and attention yesterday. If there is ever anything I can do for your firm (for example, pen together an honest and comprehensive testimonial), please do not hesitate to ask.

 

From: Doug L.
To: Farrell Hair Replacement
Subject: My Farrell Story

Having been a hair wearer for several years, and using my own front hairline to hide the piece successfully undetected for all of that time, I found that my own front hair was thinning. It was becoming harder and more time consuming to camouflage the piece behind the patch of my front hair. Along with that, I was more or less handcuffed into the exact same hairstyle every day.

Reluctantly and nervously I went to see Richard Farrell in NYC. Thinking,"well I'll meet with him, but I don't really think I can sacrifice shaving off my own front hair". The only security I knew. I met with Richard himself and discussed the possibilities. He was very friendly, open, direct and honest about my options. There was no sales pitch or pressure ... just sincere conversation. The examples he showed me of his hairlines were unbelievable and undetectable. I went home and discussed it with my wife. Again,I didn't really know about making such a big change. I even questioned the fact that looking at his amazing front line was one thing, but seeing it actually bonded on my head was another. How could I really know what it looked like on my head? Richard surprised me by having a front made matching my hair color ... and bonded it on to show me. That definitely helped to convince me.

About a week later after much more thinking, and surprising even myself, I figured : "What's the worst case scenario here?" If I don't like it, I grow my hair back and go back to the familiar solution. Maybe with a less dense unit behind my own hairline. I went back to Farrell, and we designed the hairline together. Which I appreciated. There was no, "Let me just do this ... and tell you how you're going to look".

I played a large part in deciding the look, shape and density of the new front hairline. Believe me when I say that at the other place ... what came in ... was what went on my head. I had no say in the shape or density. I guess that's why you want custom made pieces. When the units were ready I made an appointment with Richard to cut them in. Again, you cannot fathom the depth of angst and worry in my entire body about making this huge change and commitment. I can honestly say that once the cut in was over ... there were no doubts left.

Not only is the hairline gorgeous and undetectable, but it allows me to have my hair any length, and style it any way I choose. I could not do that before switching over to the Farrell system. I did have to make certain adjustments and get used to how the new system works. But every step of the way ... with any problems I had ... any questions I had ... everyone at the NY office was incredibly helpful and supportive. I never felt neglected, brushed off, or like a number. (That was my experience at the other place. Waiting hours at their salon ... while the stylist jumped from room to room trying to handle 4 people at the same appointment time.) That hardly makes you feel like a "valued customer". Anyway, I am a perfectionist in most areas of my life. Especially when it comes to my appearance. Being an actor ... your appearance is everything. There is no compromising that.
I can truthfully say that Richard is also a perfectionist. And though perhaps I may have driven him crazy with small details, he never got annoyed.(Or at least if he did, he never let me know it.) He worked very hard to meet all of my expectations. They say a picture is worth a thousand words. I cannot come up with any more word other than: Thank you Richard, for your hard work and superior product. It is indeed amazing, and as close to the real thing as you can get. To back that up ... here are pictures of my new Farrell front line.

 

From: Frank R.
To: Farrell Hair Replacement
Subject: Testimonial

Richard and his salon have not only enhanced my life but the lives of so many others! Richard's customers pass you on the street; you see them in the elevator, at the gym, on the beach, across the room or even face-to-face and you don't ever know they're wearing a Hair Replacement System.

Richard is not just making hairpieces. He is creating something artistic and personal and the result is a natural and confident you! I do believe in miracles!!! I do!. . . I do!