From: Robert M.
To: Farrell Hair Replacement
Subject: My cut-in yesterday

Dear Farrell:

How can I thank you? My cut-in yesterday exceeded my expectations just as I was promised. I have been wearing hair for almost ten years and this hair system far and away is the best I have ever seen or worn. I can't believe that I wore my old hair pieces for so long before changing. I didn't want to be disappointed again by another company. I didn't want to feel victimized again by another company. So I just stayed in denial. I was telling Goshia and Laura that my own mother had actually cut out a Farrell advertisement from the newspaper years ago and I never called because I didn't believe the photos in the ad were real. I believed it was a scam. My wife, Christy, who you met at my design appointment, found you on the internet and I still wasn't ready. When I took my company photo for our Annual Meeting back in August I thought I was going to die of embarrassment. All of the sudden, I saw the silliness of what I was doing and I called Farrell that day. We went out to dinner and dancing at Universal Studios last night. I know you read these things all of the time, but I have to say that I had a great time. I feel like a new person. Thank you.

I think that before I leave LA I would like to pick up some more supplies. Will the salon be open tomorrow? If not, I would like to have some supplies fed exed to me at the earliest possible time.

Robert