From: Doug L.
To: Farrell Hair Replacement
Subject: My Farrell Story

Having been a hair wearer for several years, and using my own front hairline to hide the piece successfully undetected for all of that time, I found that my own front hair was thinning. It was becoming harder and more time consuming to camouflage the piece behind the patch of my front hair. Along with that, I was more or less handcuffed into the exact same hairstyle every day.

Reluctantly and nervously I went to see Richard Farrell in NYC. Thinking,"well I'll meet with him, but I don't really think I can sacrifice shaving off my own front hair". The only security I knew. I met with Richard himself and discussed the possibilities. He was very friendly, open, direct and honest about my options. There was no sales pitch or pressure ... just sincere conversation. The examples he showed me of his hairlines were unbelievable and undetectable. I went home and discussed it with my wife. Again,I didn't really know about making such a big change. I even questioned the fact that looking at his amazing front line was one thing, but seeing it actually bonded on my head was another. How could I really know what it looked like on my head? Richard surprised me by having a front made matching my hair color ... and bonded it on to show me. That definitely helped to convince me.

About a week later after much more thinking, and surprising even myself, I figured : "What's the worst case scenario here?" If I don't like it, I grow my hair back and go back to the familiar solution. Maybe with a less dense unit behind my own hairline. I went back to Farrell, and we designed the hairline together. Which I appreciated. There was no, "Let me just do this ... and tell you how you're going to look".

I played a large part in deciding the look, shape and density of the new front hairline. Believe me when I say that at the other place ... what came in ... was what went on my head. I had no say in the shape or density. I guess that's why you want custom made pieces. When the units were ready I made an appointment with Richard to cut them in. Again, you cannot fathom the depth of angst and worry in my entire body about making this huge change and commitment. I can honestly say that once the cut in was over ... there were no doubts left.

Not only is the hairline gorgeous and undetectable, but it allows me to have my hair any length, and style it any way I choose. I could not do that before switching over to the Farrell system. I did have to make certain adjustments and get used to how the new system works. But every step of the way ... with any problems I had ... any questions I had ... everyone at the NY office was incredibly helpful and supportive. I never felt neglected, brushed off, or like a number. (That was my experience at the other place. Waiting hours at their salon ... while the stylist jumped from room to room trying to handle 4 people at the same appointment time.) That hardly makes you feel like a "valued customer". Anyway, I am a perfectionist in most areas of my life. Especially when it comes to my appearance. Being an actor ... your appearance is everything. There is no compromising that.
I can truthfully say that Richard is also a perfectionist. And though perhaps I may have driven him crazy with small details, he never got annoyed.(Or at least if he did, he never let me know it.) He worked very hard to meet all of my expectations. They say a picture is worth a thousand words. I cannot come up with any more word other than: Thank you Richard, for your hard work and superior product. It is indeed amazing, and as close to the real thing as you can get. To back that up ... here are pictures of my new Farrell front line.