From: Lynne
Subject: You people are the BEST!

Laura, thank you for the time you took with me yesterday in Los Angeles to resolve the issues with my full cap system. I have been through so many companies and I have never had anyone listen to me like you did and take measures to resolve my concerns. You and Richard have been so very kind to me and you have kept your promise to work on these hair systems until they were perfect. I believe the fine tuning on this pair of systems are done and I am satisfied to say the least.

I was really concerned that you and your people there were seeing me as a problematic and complaining client who is never satisfied. When Richard said to me that clients like me inspire you two to just do better and better, I almost cried. My husband Scott said as were driving away that you people are "class acts". I agree!

Thank you for a very satisfied client!

Lynne