From: ML
To: Farrell Hair Replacement
Subject: Thank you!

I apologize for taking so long to finally get around to this, but I wanted to thank all of you for everything that you’ve done for me over the past 6 weeks. Being new to the whole ‘hair replacement’ arena, I can’t say enough about the patience and kindness you’ve shown me during this process. It’s really hard to explain how life changing it has been to finally have confidence about my appearance again. Now that I’m finally through having to ‘reintroduce myself’ to my family and close friends, I can’t imagine going back to the way that I used to look.  I’ll bet I hear “you look cute” or “you look hot” from my wife at least 2 or 3 times a week these days.  (Not that I did this for compliments, but the ‘Christian Slater’ comments have done wonders for my ego…J)  It’s evident that the countless hours of researching hair replacement on the internet really paid off…  I’m glad I came to the best the first time around!

Please let me know if there’s ever anything I can do for any of you.  I truly consider you all my friends and can’t imagine having gone through this transition with anyone else. 

See you next week!

Matt

Subject: To Laura Farrell

Hi Laura! Until I can send something more substantial, please know how grateful Thomas and I are for the incredible service extended to us when we were in Los Angeles. Your service is second to none and I have been to many of these companies.
We really and truly feel that you and Richard went above and beyond any call to be of service to us. After a year of reading good things about you and Richard, I am so happy and relieved to know that every word is true. Feel free to use this as our official testimonial. We owe you big time. 

Lisa

From: Dan W.
To: Mr. Farrell

Thank you for delivering me from the nightmare of these chain companies. I have been to three of the big companies and two smaller companies in Chicago before learning about Farrell. Having worn hair now for 11 years, I have become a bit of an expert on the subject and I can tell you for sure that only Farrell seems capable of replacing African American hair. I believe that the other companies think African American hair is easy to do so they just throw on the kinky black hair because they don't understand the hair at all. At 46 years old, I should not have the density of an 18 year old man. The recession areas are wonderful and the density is dead on right and the touch of grey hairs on the temples made the final difference. I suppose that is what makes you a true artist, Mr. Farrell. It took me 11 years and many thousands of dollars to get it right, but the wait has been worth it. I feel great about how I look.

I hope to be a Farrell client for many years to come!

From: Sowande R.
To: Richard

Richard, thank you for agreeing at the last minute to cut in my hair systems on Saturday. I know you're a busy guy and I appreciate it. I mean to make good on our bet and spring for lunch at Acapulco because the cornrows are perfect and the length is still long enough to do the braiding. I'm attaching some photos from our gig last night that Selena shot so you can see your handiwork. Like you said on Saturday, you are into your hair and you understand how important hair is. As a Black dude and an entertainer on top of it, it is vital that I am able to achieve these looks.

With Farrell I can.

From: AJ
To: Farrell Hair Replacement
Subject: I can't thank you enough

Please accept my sincerest thanks for your efforts yesterday. It truly exceeded my wildest expectations and I cannot possibly thank you enough.

If I was inarticulate with my thanks and my praise of your work, it was because I was genuinely dumbfounded - speechless in every sense of the word.

When I got home, my family honestly thought I got it styled a different way (which I found stunning). They were shocked to hear to truth - quite amazing to witness their confused reactions.

My mom brought out pictures from 5 years ago and I truly looked the same as I did before - in terms of style, texture, look, color, everything.

Even though I know that your operation is a business, there seems to be an amazing charitable and human interest element to your work which I am sure gives both you and Laura a great deal of personal satisfaction. I am sure that if I can maintain it properly (which will be a lot of work), yesterday marked a bit of a turning point in my life in terms of restoring my social and professional confidence and removing a gray cloud from daily existence.

Again, I would like to express my sincerest gratitude for your time, talent, skill, effort and attention yesterday. If there is ever anything I can do for your firm (for example, pen together an honest and comprehensive testimonial), please do not hesitate to ask.

From: Doug L.
To: Farrell Hair Replacement
Subject: My Farrell Story

Having been a hair wearer for several years, and using my own front hairline to hide the piece successfully undetected for all of that time, I found that my own front hair was thinning. It was becoming harder and more time consuming to camouflage the piece behind the patch of my front hair. Along with that, I was more or less handcuffed into the exact same hairstyle every day.

Reluctantly and nervously I went to see Richard Farrell in NYC. Thinking,"well I'll meet with him, but I don't really think I can sacrifice shaving off my own front hair". The only security I knew. I met with Richard himself and discussed the possibilities. He was very friendly, open, direct and honest about my options. There was no sales pitch or pressure ... just sincere conversation. The examples he showed me of his hairlines were unbelievable and undetectable. I went home and discussed it with my wife. Again,I didn't really know about making such a big change. I even questioned the fact that looking at his amazing front line was one thing, but seeing it actually bonded on my head was another. How could I really know what it looked like on my head? Richard surprised me by having a front made matching my hair color ... and bonded it on to show me. That definitely helped to convince me.

About a week later after much more thinking, and surprising even myself, I figured : "What's the worst case scenario here?" If I don't like it, I grow my hair back and go back to the familiar solution. Maybe with a less dense unit behind my own hairline. I went back to Farrell, and we designed the hairline together. Which I appreciated. There was no, "Let me just do this ... and tell you how you're going to look".

I played a large part in deciding the look, shape and density of the new front hairline. Believe me when I say that at the other place ... what came in ... was what went on my head. I had no say in the shape or density. I guess that's why you want custom made pieces. When the units were ready I made an appointment with Richard to cut them in. Again, you cannot fathom the depth of angst and worry in my entire body about making this huge change and commitment. I can honestly say that once the cut in was over ... there were no doubts left.

Not only is the hairline gorgeous and undetectable, but it allows me to have my hair any length, and style it any way I choose. I could not do that before switching over to the Farrell system. I did have to make certain adjustments and get used to how the new system works. But every step of the way ... with any problems I had ... any questions I had ... everyone at the NY office was incredibly helpful and supportive. I never felt neglected, brushed off, or like a number. (That was my experience at the other place. Waiting hours at their salon ... while the stylist jumped from room to room trying to handle 4 people at the same appointment time.) That hardly makes you feel like a "valued customer". Anyway, I am a perfectionist in most areas of my life. Especially when it comes to my appearance. Being an actor ... your appearance is everything. There is no compromising that.
I can truthfully say that Richard is also a perfectionist. And though perhaps I may have driven him crazy with small details, he never got annoyed.(Or at least if he did, he never let me know it.) He worked very hard to meet all of my expectations. They say a picture is worth a thousand words. I cannot come up with any more word other than: Thank you Richard, for your hard work and superior product. It is indeed amazing, and as close to the real thing as you can get. To back that up ... here are pictures of my new Farrell front line.

From: Frank R.
To: Farrell Hair Replacement
Subject: Testimonial

Richard and his salon have not only enhanced my life but the lives of so many others! Richard's customers pass you on the street; you see them in the elevator, at the gym, on the beach, across the room or even face-to-face and you don't ever know they're wearing a Hair Replacement System.

Richard is not just making hairpieces. He is creating something artistic and personal and the result is a natural and confident you! I do believe in miracles!!! I do!. . . I do!

From: G. E.
To: Farrell Hair Replacement
Subject: You are the best

Richard, I just wanted you to know that the hair replacement system came out looking great. Your stylist was a very good stylist and a wonderful person. My friends didn't recognize me and now they can see why you are the best. You and your staff did a terrific job. A big "Thank You" to everyone.

From: Michael P.
To: Farrell Hair Replacement
Subject: My Farrell Testimonial

Richard, if you can use this somehow, please do.

Richard Farrell is an individual who really cares about the way one looks and feels. My Hair Replacement System not only looks great but it feels totally natural. I don't even know it's there. I knew I was bothered by my hair loss, but even I never understood just how much until I got my life back. Thank you Richard!

From: R. M.
To: Farrell Hair Replacement
Subject: belated thanks

Hi Richard.

I apologize for the lateness of this note. I do want to tell you how much I appreciate your attention in Atlanta, and am excited at the final result. As I have mentioned before, I have a history of hair replacements, and found that my experience with you was definitely the most relaxed and pleasurable. Thank you again.

From: Nathan D.
To: Farrell Hair Replacement
Subject: For the Farrell website

Richard, you can use this for your testimonial section of your website:

Richard Farrell has quite simply changed my life. He didn't "replace" my hair, he "restored" it to exactly as it was before I began losing my hair. I now have restored confidence in my life from my professional office and business contacts to social functions and intimate relations.

It's no secret; everybody knows about my hair system because everyone has seen the way it has changed my life for the better. Nobody minds hair replacements as long as they look good and my system made by Farrell Hair Replacement looks fantastic and so do I!

Thank you Richard for giving me back my youth and my life.

Nate

From: Douglas E.
To: Farrell Hair Replacement
Subject: This morning

I was in your salon this morning, and once again I received such outstanding service. Your people always are polite, friendly, professional and accommodating. It is truly a pleasure to do business with you and your staff. I will be a customer for many years to come.

Thanks for making such a difference you have made in my life.

Doug

From: Kelly L.
To: Farrell Hair Replacement
Subject: Thank you!

Thank you so much for my new hairline and improved outlook on life. It is amazing how realistic the Richard Farrell Hair Replacement looks. The artistry behind it extends beyond the manufacture of the system itself. Richard, without having seen a picture of me in the past designed a look that precisely matched the look of my natural hair before it fell out.

No one has ever suspected that I am wearing a hair replacement system. It looks perfectly natural. The few people I have told have been amazed. In addition to looking great, my business has improved 400% (I have not lost a single client since I got hair) and you cannot quantify the improvement in my social life.

Richard Farrell Hair Replacement is definitely the best, and prior to buying, I did the research to prove it. There is not a single product on the market that can compete with the Richard Farrell Hair Replacement System. Worth every penny.

From: Bill S.
To: Farrell Hair Replacement
Subject: My Testimonial of Farrell

Richard Farrell has been great, both professionally and personally. I used to be very self-conscious about my hair but not any longer. Richard has given me such a natural look that no one, not even my closest friends, know the truth about my Hair Replacement System. The style, color, and texture of my hair is so versatile that I can stay current with today's looks and not be forever stuck in some time capsule. Thanks Richard.

From: Alan A.
To: Farrell Hair Replacement
Subject: My Systems

I got my first system back on Saturday and it's terrific! The hairline is great and the density is perfect! Please give my compliments to your Los Angeles staff. If the second unit comes back just as nice I'll be extremely pleased. Thank you for your continued efforts to do your very best to satisfy me as a client. Looks like those efforts paid off!

From: Jim H.
To: Farrell Hair Replacement
Subject: Wow

All I can say is ... wow. You have one happy client here.

I'm sorry I missed you last week but I did have the pleasure of meeting your lovely wife Laura who was absolutely wonderful to me. I'm very happy, Richard. Thank you.

Jim

From: Ian G.
To: Farrell Hair Replacement
Subject: You are the best in the world

Let's be honest. I used to be a bit of a skeptic. Your claim that FARRELL could "make a positive improvement" to my life once sounded more like hype than meaningful prediction. Nowadays, after wearing my new full system for almost a month, I'm thinking that you massively understated the effect FARRELL would have on my emotional well being.

This is incredible! For the first time in over ten years, I feel good about my appearance! Visiting the Los Angeles studio was one of the best decisions I've ever made. Everyone treated me with enormous sensitivity and patience. Thanks to Gosia Sklodowska, resident artistic genius, my cut-in was nothing short of miraculous.

My sincere heartfelt gratitude to you, Dylan, for your many words of encouragement. Everything you promised has become a stunning truthful reality.

Best wishes,

Ian

From: Noah L.
To: Farrell Hair Replacement
Subject: To Richard and Laura Farrell

Dear Richard & Laura Farrell:

Thank you both for all the greatness you gave to me with the two hair systems today.

I finally made it home around 3:30 PM and have been looking in the mirror a lot at it. It looks so real and so good.

Thanks to all of you, and to the one that styled my hair. She did a fantastic job.

It still feels a bit weird, but little by little it seems to become a part of me.

Please tell Sylvia that I want to say "THANK YOU" for her efforts and her great kindness as well.

The Extreme Home Makeover was something that would've been nice to get on. It was very, very nice of you to try and get help for me. Even through I wasn't chosen, the hair system is an extreme makeover in itself. It made me look a lot more human and gives me some confidence. Thank you Sylvia, Mr. & Mrs. Farrell and to the rest of you that made this day happen for me.

It's a new beginning, a new life and a new outlook on life, on how the world and people see me as an equal and as a person.

Thanks to all of you, I am now more normal looking.

From: Tom H.
To: Farrell Hair Replacement
Subject: Thank you Richard!

I got my hair system on Saturday and I wanted you to know that my expectations were not met. You see, when I got home after having my system cut in, I expected my 18, 16, and 13 year old sons, who had constantly teased me about going bald, to hit me with a barrage of jokes. Instead, all I got was compliment after compliment on how natural it looked and felt, how they couldn't tell where system stopped and my real hair started, and that I looked a lot younger. It brought tears to my eyes.

Next, I went to a mother's day party for my mother-in-law on Sunday, and all I got there was compliments from everybody on how good my new hairstyle looked. Including my brother and sister-in-law, they own a hair salon, and complain about how bad the hair is for hair extensions that a lot of women are doing now. They couldn't believe how good it looked, and said if I hadn't told them what it was, they would have never guessed.

I'm now at work. I have worked for this company for 25 years, and a lot of the people I have worked with for over 15 years. Now I don't just pass these people in the halls, we only have 25 employees and most of them I've worked with in the shop when we have to build our equipment. I've worked very close to them over the years, where if someone hasn't taken a shower, you would know it. Not one person knew what was done, not even the owner, and all I said was that I got my hair cut and styled. Not one of the men ribbed me, and not any of the women in the office, didn't compliment me. Again, I expected to justify to everyone, why I did this, and as a consultation for my expected embarrassment, to try to get a referral fee from the many people that I know that are or are going bald. I now know that's just a fantasy, and there is no way I'm going to tell them unless they know, and I just don't see that happening.

Finally, later today I'm taking my son to the Dr. and my Ex-wife will be there. She has not said one kind word to me in the last 10 years, and I just know after the last few days, that I will get a compliment from her, and I'm not sure I know how to handle that. I'll let you know what happens.

I think you should list some major side effects of your system:

1) Wrinkles around the mouth from smiling so much.
2) Sudden urge to buy a new car and clothes.
3) Lack of sleep from you and your wife wanting to make love, all the time

I want to thank you and your staff at the Los Angeles office, so much for doing such a fantastic job and truly changing my life.

From: Drummer Keith
To: Farrell Hair Replacement
Subject: Richard, this is Keith O.

Richard;

I would like to take you up on your offer on the new systems. I'm thinking I might want two more that are the minimals that you were talking to me about last week. I can't really imagine that they could be even more nondetecatble than the ones I am currently wearing but hey, you are the boss, Boss!

I'm totally stoked about the hair and the hold from the Farrell Blue Glue. The stage lights are hot and I work up a sweat beating the hell out of the drums but this glue has held. I used to have to wear a hat or bandanna during our shows but not anymore. How lame to spend all that money at Hair Club just so that I could cover it up. Hey, I'm only a rock musician!

Be sure to let me know about the systems. Do I have to take a new mold?

Thanks a bunch Richard. You rock! We will be doing a show at the Roxy and the Troubador next month. If you want to go I can comp you the tickets with Laura but you have to buy the drinks yourself.

Keith O.

From: Robert M.
To: Farrell Hair Replacement
Subject: My cut-in yesterday

Dear Farrell:

How can I thank you? My cut-in yesterday exceeded my expectations just as I was promised. I have been wearing hair for almost ten years and this hair system far and away is the best I have ever seen or worn. I can't believe that I wore my old hair pieces for so long before changing. I didn't want to be disappointed again by another company. I didn't want to feel victimized again by another company. So I just stayed in denial. I was telling Goshia and Laura that my own mother had actually cut out a Farrell advertisement from the newspaper years ago and I never called because I didn't believe the photos in the ad were real. I believed it was a scam. My wife, Christy, who you met at my design appointment, found you on the internet and I still wasn't ready. When I took my company photo for our Annual Meeting back in August I thought I was going to die of embarrassment. All of the sudden, I saw the silliness of what I was doing and I called Farrell that day. We went out to dinner and dancing at Universal Studios last night. I know you read these things all of the time, but I have to say that I had a great time. I feel like a new person. Thank you.

I think that before I leave LA I would like to pick up some more supplies. Will the salon be open tomorrow? If not, I would like to have some supplies fed exed to me at the earliest possible time.

Robert

From: Mike
To: Farrell Hair Replacement
Subject: Infomercial

Thanks for your email Richard. I would be absolutely thrilled to take part in the filming if your new infomercial for Farrell. As I've told you over the years, you can always count on me to be there to offer my testimony to others about the great work you're doing on behalf of people who are suffering from hair loss.

I don't know what the format is going to be but I'm confident that I can get the point across that I have been a client since 1996. I had been a member of Hair Club for Men, Apollo, HairArt and a few other companies who took my money in exchange for ridiculous hairpieces. Then I came to Farrell. I've been looking good and feeling good ever since.

Please thank Laura for me, Richard. Again, I'm so glad that Farrell will have a new infomercial and I'm very glad that I have been asked to participate in this project. I feel that I have been given back so much by getting all of my hair back. Because I have been a client so long and have seen you improve on what has always been the best, I agree that I should be able to offer a unique and credible viewpoint to those who watch your infomercial.

Write me back and let me know when you need me and where and I'll make sure I'm there. I don't believe that my hair needs any sort of touch up. As you know, I keep the color fresh myself and have gotten damn good at it so I'm ready to go.

Mike

From: Dan H.
To: Farrell Hair Replacement
Subject: Chicago client

Mr. Farrell:

I don't know if you'll remember me from my initial design session in Buckhead back in December before Christmas. We had a long conversation about mountain climbing in Alaska? Anyway I am a very, very satisfied client. I got my hair rushed so that I could be prepared for my industry Expo in Cleveland last week. I am attaching a PDF of my company newsletter so you can see the article on my presentation at the Expo. It says: "He came, he spoke, he conquered".

That is me. I have done these Expos over the past three years, but this one was different. I have always been a decent speaker but never accused of being "dynamic." Wearing my hair gave me a boost of confidence that is hard to believe. I know it carries over to other parts of my life, too. Many believe I have lost weight and I have lost weight. Having hair and looking good has really made me want to improve everything else about my looks and my wife Patty couldn't be happier.

My brother-in-law is wondering if you are looking for partners in the Kansas City area to open up a business there? I might even want to get involved in a project like this in order to spread some of this good work around a bit. I feel grateful for what Farrell has done for this so far and I feel like people who don't know should know.

Feel free to use this testimonial in any way you see fit

Sincerely,

Dan H.

From: William T.
To: Farrell Hair Replacement
Subject: please forward to Richard Farrell

Please forward this to Richard Farrell:

Richard, you have a very happy client here finally. I feel badly that I was such a pain in the a** during the tweaking period because I honestly didn't see how this was going to work. I went through a nightmare situation at Hair Club and I was afraid the same thing would happen. I didn't see how the fine tuning was going to make much of a difference, but it made all the difference in the world. It has now been months and none of the guys at work have said a thing about my hair and construction guys are merciless. They think I lost weight or am styling my hair differently. But they pretty much have moved on and forgotten that I was losing my hair and just accept the new me. This was the ultimate test. Jody said to thank you for making me want to dress up again and go out. I feel like a new man and only wish I had come straight to Farrell in the first place. Sorry for my nitpicking again. For now on I will trust you when you say it will be right and perfect. Gosia - is that how you spell her name? - she said that sometimes people who are getting consultations ask if they can see a client. Since I often work so close to the salon, if I can help in this regard, I will do it. It is the least I can do for what you have given to me. Can you give me the information I need to for the client support website? I want to order some more supplies.

From: Bill F.
To: Farrell Hair Replacement
Subject: So Many Thank-You's to Say

Dear Dylan,

Where do I begin to let you and Richard and Gosia and Robert know how completely satisfied this former fearful pessimist is today after my cut-in and the incredible experience of looking in the mirror and seeing the person I haven't seen for a long, long time? At each step of the way, you were all there to answer all my questions and provide me with the facts that I needed to overcome my hesitance and go for it! Thank you everybody. It was so worth it!

Dylan, it was a long process, I know! I had been through a terrible experience with a totally inferior competitor and had spent thousands of dollars on transplants with disappointing results over the years - all of which left me with so many doubts and fears. But your patience, positiveness and attentiveness to all my concerns made this amazing new feeling possible. Knowing I was talking to someone who knew exactly how I was feeling just helped so much. The results are beyond anything I had imagined!
Gosia is a true artist and professional. Her eye for color and her skillful work with the scissors are truly exceptional. But it was her willingness to take the time to give me exactly the look I wanted that ultimately achieved the perfection! It was the amazing experience "playing" with my hair and watching it move in the mirror that convinced me that I had made the right decision.

Please pass along my thanks to everyone. I would say to anyone who is going through the process of deciding what to do about their hair, to avoid my mistakes and contact Farrell. Explore the website, read the testimonials, check out the photos and watch the videos. And then give Farrell a call.

Bill F.

From: Wayne H.
To: Farrell Hair Replacement
Subject: My New York Experience

Hi Guys:

I want to start this letter off by saying that the staff at the New York office is fantastic! From Diana to Rebecca along with Tyuan, all I can say is WOW! what a great team you have.

My other comment is about all of the other salons telling me that you can't have a great looking hairline if you have "Black Hair"! I used to be a Hair Club client and I had to where my hair down covering my forehead. I hated that look. Heck I'm over 50 not 20. It was also very embarrassing to say the least when I woke up in the morning and had to look around the bed for my so called hair system.

Well I guess the proof is in the pudding as one might say. Richard, you were 100% right when you said that you were the only guy in the USA that could create an undetectable hair system using black hair for me. Well I attached two photos one with my hair down in the front (Hair Club), and a close up with my new hairline.

If anyone reads this and thinks that Farrell can't do the same for you, then remember this the next time when you are having a conversation with someone and they start staring at your head.

Thanks for everything!

Wayne H.

I have had my cutin at the London branch. I'm really enjoying my hair system and living life to the fullest. Send my regards to Farrell.

M.L - London , UK